Complaint Procedures Print

The Summit County Sheriff’s Office is committed to providing the people of our community with quality law enforcement and treating citizens in a manner which is courteous, helpful, and responsive. We believe integrity is the basis for community trust. Therefore, in order to promote community trust and support all employees shall be held to high standards for their personal and professional conduct. Sheriff’s Office personnel shall make every effort to facilitate the taking of any citizen complaint by ensuring the process is convenient, courteous, and prompt. All citizen complaints will be completely and objectively investigated and appropriate corrective actions will be taken, when necessary.

If you wish to file a complaint regarding an incident with an employee of the Summit County Sheriff’s Office you can call:

            Radio Dispatch (330) 643-2181 or,

            Internal Affairs (330) 643-8529 or (330) 643-2644

Depending on the nature of the complaint, cases are investigated by either the Internal Affairs Bureau or sent to a supervisor within the bureau to which the employee is assigned.

The assigned investigator will contact the complainant within a reasonable amount of time generally within 72 hours. This is to ensure that all facts needed to complete a thorough investigation are reported.

All citizen complaint investigations will generally be completed within 30 days unless there are extenuating circumstances or the investigation overly complex.

Once the investigation complete, Internal Affairs will submit the investigation for final disposition.

  • Not Sustained – The investigation failed to produce a preponderance of evidence to either prove or disprove the allegation.

  • Exonerated – The conduct in fact did occur, but the actions of the employee were legal, justified, proper, and in conformance with policy and procedure.

  • Unfounded –The allegation of conduct by the employee did not occur.

  • Sustained – The investigation produced a preponderance of evidence to substantiate the allegation of an act that was determined to be misconduct.

The investigative report and findings will be forwarded to the Sheriff for review and final decision.

Within one week of the final disposition of a complaint, the Internal Affairs Bureau will contact the complainant, advising that the investigation has been completed.

The most appropriate person to file a complaint is the person experiencing or witnessing the alleged employee misconduct rather than uninvolved parties. The cooperation of the involved party is needed to ensure a successful investigation. However, parents or guardians should feel free to make complaints on behalf of their minor children.

When an anonymous complaint is made against an employee and there is no independent corroborating evidence, the complaint shall be classified as unfounded.

A request by the complainant to withdraw the complaint shall not be refused; however the investigation shall continue as far as possible without the assistance of the complainant.


The Ohio Revised Code 2921.15 states, “No person shall knowingly file a complaint against a peace officer that alleges the peace officer engaged in misconduct in the performance of the officer’s duties if the person knows the allegation is false.” Violation of this law is a first-degree misdemeanor. The person who knowingly files a false allegation may be referred to the appropriate Prosecutor’s Office.


Last Updated on Tuesday, 10 July 2018 11:25
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