The Summit County Sheriff’s Office Communications Bureau is the central answering point for all radio transmissions and telephone calls within the office. In addition to the communities patrolled by the Summit County Sheriff’s Office, the Communications Bureau provides dispatching services to three additional agencies within the county, Springfield Township Police Department, Northfield Center Township Fire Department and Metro Parks Serving Summit County.
The Sheriff’s Office Communications Bureau assists all other emergency service agencies within Summit County in the role as point of contact for the activation of the Special Operations Response Team, Activation of County Mass Casualty Plan, Activation of Reverse Alert Telephone Notification System, Activation of Emergency Management Operations Center, Activation of Emergency Alert Radio System, the management of the county wide Mutual Aid Radio Channels, the Summit County Crimestoppers Tip line, notification of the Ohio Fire Response Plan activation and the Ohio Law Enforcement Response Plan activation. The Bureau is comprised of an assistant director, communications supervisor, 15 full time dispatchers and 6 part time dispatchers. The Communications Bureau answers over 300,000 phone calls a year including over 21,000 wireless 911 calls in 2011.
Dispatchers utilize state-of-the-art telephony equipment to assist them in locating wireless 911 callers. Networked applications and databases communicate with the telephony equipment, countywide GIS databases and the Computer Aided Dispatch system allowing dispatchers to provide the highest level of service based on industry standards.